The Operations Team is the first point of contact for all technology-related problems for multiple districts. The Help Desk maintains the web filter, student and staff email, and domain accounts as well as eSIS accounts. If there is a problem they are unable to solve over the phone or by email, they will enter the job into the tracking software and assign it to the appropriate technician. They are responsible for tracking all cases from receipt to a timely resolution to meet customer satisfaction.

The Operations Team is dedicated to understanding our customer’s goals and providing excellent customer service by being approachable, offering relevant support, providing technical guidance, encouraging collaboration, and expanding our knowledge.

The Operations Team is dedicated to empowering our customers with the knowledge to utilize technology as a tool that will enhance their ability to work efficiently and make informed decisions.